| Phone Us
If you need help with an order, or have a question about a product or service, feel free to call us:
Monday - Friday
888.255.9757 (This number is toll free only in the continental U.S.)
9AM and 9PM ET.
When you call during business hours you will reach a customer service representative immediately or if all of our cutomer service agents are busy helping others, you will get our voice mail. We are commited to being as responsive as we can to your requests, so we urge you to leave a message so we can get back to you as soon as possible.
If you have a particular question about biofeedback training in general, biofeedback equipment for home or professional use, you can give your contact information to the customer service representative and she will have our biofeedback expert return your call, usually the same day.
If you would like to record a comment or a testimonial about your customer experience or as a class participant, you can call our phone Toll Free 888.255.9757 Ext 1.
If you live outside the continental U.S. and want to speak to a customer representative use our contact form to send us your phone number and time zone by email and we will call you back.
Outside of normal business hours and for less critical issues, please feel free to use the contact form.
Helpful Information About the Ordering Process
Company Mailing Address
1275 4th Street #725
Santa Rosa, CA 95404
(Toll Free in the Continental U.S. only)
Do not use this address for any product returns. Go to our policies page for information.
If you have questions about the shipping of your order, please check your shipping confirmation email it will have all the information you need to track your order. Shipping notices are sent at the close of business day, Pacific Time. Be sure to check your spam filter if you did not receive your shipping confirmation email in your regular email box.
You can also login to My Account to check on your Order Status or to retrieve your Class Login information.
If Your Product Has a Rebate
Check the Rebate Information to find the rebate form for your product.
Credit Card Statements
Be sure to make a note that your credit card statement will show a charge from WorldWorks our parent company.
Be sure to review our policies regarding returns and guarantees.
Each individual is responsible for his/her own well-being and we expect you
will exercise your own best judgment in utilizing the information contained
in LifeMatters. Material contained in LifeMatters is not intended for and
should not be interpreted as a substitute for medical advice. Any decisions
you make involving treatment for specific illnesses should include consulting
your physician or other health care practitioners.